Terms and Conditions

Last updated: January 2025

1. Introduction

Welcome to Twist Consultancy Limited's website. These Terms and Conditions ("Terms") govern your use of our website at twistconsultancy.co.uk and the services we provide. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Us

Company Name: Twist Consultancy Limited

Company Registration No.: 10236210

VAT Number: 267682264

Registered Office: 52 Woodgate Road, Wootton, Northampton, NN4 6ET

Email: enquiries@twistconsultancy.co.uk

Phone: +44 (0)7563 130874

3. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that breaches applicable laws or regulations

Use the website in any way that is unlawful or fraudulent

Transmit any harmful or malicious code, viruses, or malware

Attempt to gain unauthorized access to our website, server, or database

Use any automated system or software to extract data from the website without our consent

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Twist Consultancy Limited or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may view and print pages from the website for your personal, non-commercial use, subject to the restrictions set out in these Terms. You must not:

• Republish material from this website without our prior written consent

• Sell, rent, or sub-license material from the website

• Reproduce, duplicate, copy, or otherwise exploit material for commercial purposes

5. Our Services

Twist Consultancy provides marketing consultancy, AI implementation, training services, and related professional services. The specific scope, deliverables, timelines, and fees for any services will be agreed upon in writing through a separate service agreement or statement of work.

Service Terms

• Services are provided subject to availability and acceptance by Twist Consultancy

• We reserve the right to refuse service to anyone for any reason

• Service pricing and packages may change without prior notice

• All fees are subject to VAT where applicable

6. Professional Advice and Disclaimer

Important Notice: The information and advice provided through our website and services are for general guidance purposes only. While we strive to provide accurate, helpful, and up-to-date information:

• Our advice should not be considered a substitute for professional legal, financial, or technical advice tailored to your specific circumstances

• Results and outcomes from implementing our recommendations may vary depending on numerous factors beyond our control

• We do not guarantee specific business results, revenue increases, or performance improvements

• You remain solely responsible for decisions made based on our consultancy and training

7. Limitation of Liability

To the fullest extent permitted by law:

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation

We are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities

Our total liability for any claims arising from our services shall not exceed the fees paid by you for those specific services

We are not responsible for any technical issues, viruses, or security breaches that may affect your use of the website

8. Website Availability

We aim to ensure that our website is available 24/7. However, we do not guarantee uninterrupted access and may suspend, withdraw, or restrict availability of all or any part of our website for business and operational reasons. We will not be liable if the website is unavailable at any time or for any period.

9. Links to Third-Party Websites

Our website may contain links to third-party websites and resources. These links are provided for your convenience only. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any links does not imply endorsement by us.

10. User-Generated Content

If you submit any content to our website (including through contact forms, comments, or communications), you:

Grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content

Warrant that the content does not infringe any third-party rights

Agree that the content is not confidential, defamatory, obscene, or unlawful

Understand we may remove any content at our discretion without notice

11. Data Protection and Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR. Please read our Privacy Policy carefully.

12. Termination

We reserve the right to terminate or suspend your access to our website and services at any time, without notice, for any reason, including if we believe you have breached these Terms.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may revise these Terms at any time by updating this page. You should check this page regularly to ensure you are aware of any changes, as they are binding on you. Your continued use of the website after any changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Twist Consultancy Limited regarding your use of our website and supersede all prior agreements and understandings.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Phone

+44 (0)7563 130874

Address

52 Woodgate Road, Wootton, Northampton, NN4 6ET